In the busy telephonist environment it is easy to take a call and then realise that the booking instructions are ambiguous, with Navigator Metro the telephonist can easily play back the call and make any corrections if required. Voice recording also affords the telephonist the security of playing back any calls in the event of a dispute or an abusive call.

Navigator Metro has voice recording as a standard feature, telephone conversations are recorded in full time and can be played bask instantly. Every booking will have calls recorded against them. To replay any booking conversation there are simple replay controls on every recording.

Even further calls regarding enqiries and booking changes are recorded and pinned to the booking.

All recordings are held for several weeks and automatically over recorded to prevent disks from filling up. At any point before this period a recording can be recovered and transferred for safe keeping.

Phone call statistics